ScanMed assesses its performance and the quality of its services and products in different ways.
Operational Performance – TPM and Punctuality Measurement
ScanMed pays particular attention to the monitoring and improvement of punctuality along its route.
The TPM WG ensures consistency of punctuality reports and continuously works to their improvements in terms of data quality and usability. Primarily through the cooperation with other RFCs under the umbrella of RNE and making use of RNE’s TIS, the IT Tool provides the data on international trains run. Punctuality improvement in terms of operational measures to mitigate delays is addressed by the ScanMed Regional Groups.
In the spirit of transparency and cooperation, ScanMed publishes its punctuality reports in CIP.
For the respective report, please see the table below.
Time-period of | Type of document |
| September 2020 | Punctuality report South Management summary North |
| August 2020 | Punctuality report South Management summary North |
| July 2020 | Punctuality report South Management summary North |
| June 2020 | Punctuality report South Management summary North |
| May 2020 | Punctuality report South Management summary North |
| April 2020 | Punctuality report South Management summary North |
Assessment of the performance from the inside – Key Performance
Indicators
ScanMed adopted several Key Performance Indicators that are annually measured. Part of these KPIs are commonly shared with other RFCs (see “RNE Guidelines for RFCs Key Performance Indicators”). Others are an individual choice of the Scanmed RFC.
ScanMed publishes its KPIs on CIP; please visit the links below for further information.
Relevant year | Direct link to KPI document |
| 2016 | KPI list |
| 2017 | KPI list |
| 2018 | KPI list |
Yearly review of our activities
The annual reports of ScanMed RFC for the year 2017 2018 and 2019 can be viewed by visiting these links.