ScanMed assesses its performance and the quality of its services and products in different ways.

Operational Performance – TPM and Punctuality Measurement

ScanMed pays particular attention to the monitoring and improvement of punctuality along its route.

The TPM WG ensures consistency of punctuality reports and continuously works to their improvements in terms of data quality and usability. Primarily through the cooperation with other RFCs under the umbrella of RNE and making use of RNE’s TIS, the IT Tool provides the data on international trains run. Punctuality improvement in terms of operational measures to mitigate delays is addressed by ScanMed’s Regional Groups.

In the spirit of transparency and cooperation, ScanMed publishes its punctuality reports in CIP.

For the respective report, please see the table below.

Time-period of 
the document

Type of document 
and in regards to

December 2023Punctuality report South
Management summary North
November 2023Punctuality report South
Management summary North
October 2023Punctuality report South
Management summary North
September 2023Punctuality report South
Management summary North
August 2023Punctuality report South
Management summary North
July 2023Punctuality report South
Management summary North

Assessment of the performance from the inside – Key Performance

Indicators

ScanMed adopted several Key Performance Indicators that are annually measured. Part of these KPIs are commonly shared with other RFCs (see “RNE Guidelines for RFCs Key Performance Indicators”). Others are an individual choice of the Scanmed RFC.

ScanMed publishes its KPIs on CIP; please visit the links below for further information.

Relevant year

Direct link to KPI document

2022KPI list
2021KPI list